Our philosophy

Single parcel specialist

Exapaq has developed unique processes to provide its clients with excellent service quality and satisfaction levels.

To ensure that managing your domestic and European shipments is as easy as possible, Exapaq offers an integrated network of 550 depots in 33 destinations throughout Europe, all of which use the same procedures and operating methods.

One single contact: your Exacentre will remain your dedicated contact regardless of the destination.

One single Exanorme: you will still prepare your parcels according to the same regulations as national parcels.

One single pick-up for all parcels: your normal driver will take care of your European parcels as well as national shipments.Maximum traceability, the same tracking system for your European and domestic parcels. Our values

Proximity: Our in-depth knowledge of the local characteristics of our shipper and recipient clients guarantees maximum flexibility and efficiency.

Reactivity: Our regional operations close to our clients (customer services and sales contact) allows us to better understand your requests and react as quickly as possible.

Transparency: Our tracking tools allow you to see where your parcels are at all times. You can access the Proof of Delivery for your parcel on our website free of charge.

Regularity: Our reliable and regular deadlines give you peace of mind, allowing you to concentrate on what matters most: your clients.

Flexibility: We know how to adapt to your needs and offer tailor-made solutions to best meet your requirements.

Service: Our emphasis on service and listening makes all the difference. Des engagements à votre service.

Our commitment to you

Simplicity: A global offering, one single contact, one single pick-up for your parcels, one single invoice...Europe is just as easy as France.

Reactivity: A free customer service available to you and your clients, a dedicated contact for all your parcels: your Exacentre is ready to serve you every day.

Service quality: Quality guaranteed for your domestic and European parcels thanks to Exanorme and strict procedures. Security is assured thanks to surveillance videos and scanning, allowing you to track your shipments at all times.

Traceability: Transparency allows you to access and track your parcels at all times, by e-mail to customer service and via the Proof of Delivery, www.exapaq.com

Sustainable development: A company that is committed to and respectful of the environment, to provide rational support for your growth.